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FAQ

USA shipping is $6, any order amount

$6 USA Flat Rate

We like things to be simple, and we think you do too. Flat rate per order: Simple, right? All orders are shipped USPS, with no signature required. And we'll send you a link to the tracking info as soon as your order is packed up to ship.

Canada Shipping

We ship hot sauce to Canada with USPS (postal service) flat rate boxes. The smallest box can hold one bottle of sauce, and costs $15 to ship. The medium size box can hold up to four bottles of sauce and costs $25 to ship (we only charge the actual cost of shipping). The next size up can hold up to 10 bottles of sauce and costs $50 to ship. 

International Shipping

We ship hot sauce internationally with USPS (postal service) flat rate boxes. The smallest size box can hold up to four bottles of sauce and costs $33 to ship (we only charge the actual cost of shipping). The next size up can hold up to 10 bottles of sauce and costs $76 to ship. 

Shipping Times

We aim to ship all orders within 48 hours. Sometimes there are hiccups with this, as small-batch hot sauces won't always be in stock. Sometimes we're waiting on orders in transit from a maker's kitchen, and sometimes we're waiting for the peppers to grow. If your order will be delayed more than a few days we'll get in touch ASAP to apologize and to find out if you want to back-order the item, switch to something else, or cancel the order. We want to make you happy.

Do you offer express shipping?

Right now we don’t offer express shipping options. Sorry for any inconvenience. Our products go out of stock frequently due to the small-batch nature of our makers, and we don’t want to promise that a bottle will go out today if we may not have it back in stock until tomorrow.

100% Satisfaction Guarantee

At the end of the day we want you to be happy and try some excellent gourmet hot sauces, and back that up with a 100% guarantee. Feel free to reach out at any time to ilovehotsauce@heatonist.com or use the contact tab above if you have any questions or issues with something you've ordered. We will do what it takes to make the situation right, including replace or refund if needed.

Returns/Exchanges? 

Please see above under "100% Satisfaction Guarantee" - if you have any issue with your order, get in touch and we'll do whatever it takes to make it right. If you would like to start a return or exchange, please email ilovehotsauce@heatonist.com within 30 days of your delivery. We'll take care of the rest.

Sales tax?

Nope! Because our gourmet hot sauces are packaged food products, and packaged food is not taxed in New York State (where we operate out of), there is no sales tax to be paid.

Will you carry my hot sauce?

If you make hot sauce that you think would be a fit for the HEATONIST collection (small batch, all natural, no preservatives or extracts), drop us a line. We’ll want to know about the ingredients, where you make, how long you’ve been at it, and where you sell currently. Then we’ll want to get a sample bottle to taste. We’re always on the lookout for new makers so don’t be shy.

Do you have a retail store?

Yes! We're open from noon to 8pm daily at 121 Wythe Ave in Williamsburg, Brooklyn, NY

Does HEATONIST make hot sauce?

We spend all our energy finding the best makers from around the globe. That’s not to say that we won’t someday...

Do you offer volume discounts?

If you need more than 50 bottles of hot sauce (if you have a restaurant, need party favors, etc) drop us a line. We offer wholesale discounts for large orders.

Did we miss something?

If you have a question that’s not answered here just use the Contact tab above to get in touch. We’d love to hear from you.

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