FAQ

$6 USA Flat Rate Shipping

We like things to be simple, and we think you do too. Flat rate per order: Simple, right? And we'll send you a link to the tracking info as soon as your order is packed up to ship.

International Shipping

We ship hot sauce internationally with an assortment of couriers. Shipping costs are calculated at checkout and you can choose the courier and service level so you'll know how fast the shipping will be and at what price. Unfortunately we are not able to ship sauce to some countries. If shipping is not available to your country or territory we recommend using a service like myus.com

Customs, tariffs, and duty fees are determined by local countries. We try our best to provide an accurate estimate of these fees when you select your shipping option at checkout, but additional handling fees imposed by the courier may apply. Postal options (USPS) are less likely to incur duties to most countries, though delivery times are longer.

Shipping Times

We aim to process all orders within 4 business days (Monday - Friday). For orders with pre-order sauces, please see the product description for more information. 

From our warehouse to your door, the delivery typically takes 4-10 business days. For international orders, please allow 8-14 business days. 

Sometimes there are hiccups with this, as small-batch hot sauces won't always be in stock. Sometimes we're waiting on orders in transit from a maker's kitchen, and sometimes we're waiting for the peppers to grow. If your order will be delayed more than a few days we'll get in touch ASAP to apologize and to find out if you want to back-order the item, switch to something else, or cancel the order. We want to make you happy.

Do you offer express shipping?

Right now we don’t offer express shipping options. Sorry for any inconvenience. Our products go out of stock frequently due to the small-batch nature of our makers, and we don’t want to promise that a bottle will go out today if we may not have it back in stock until tomorrow.

100% Satisfaction Guarantee

At the end of the day we want you to be happy and try some excellent gourmet hot sauces, and back that up with a 100% guarantee. Feel free to reach out at any time to ilovehotsauce@heatonist.com or use the contact tab above if you have any questions or issues with something you've ordered. We will do what it takes to make the situation right, including replace or refund if needed.

Returns/Exchanges? 

Please see above under "100% Satisfaction Guarantee" - if you have any issue with your order, get in touch and we'll do whatever it takes to make it right. If you would like to start a return or exchange, please email ilovehotsauce@heatonist.com within 30 days of your delivery. We'll take care of the rest.

 

Will you carry my hot sauce?

If you make hot sauce that you think would be a fit for the HEATONIST collection (small batch, all natural, no preservatives or extracts), drop us a line. We’ll want to know about the ingredients, where you make, how long you’ve been at it, and where you sell currently. Then we’ll want to get a sample bottle to taste. We’re always on the lookout for new makers so don’t be shy.

Do you have a retail store?

We have two hot sauce stores in NYC (click for locations and store hours)

Did we miss something?

If you have a question that’s not answered here just use the Contact tab above to get in touch. We’d love to hear from you.